Code of Conduct

The Code of Conduct is a guide for Ubisoft customers playing Heroes of Might and Magic Kingdoms and contributing to the official forums and wiki. Ubisoft defines the rules and what is considered a breach of the rules, and reserves the right to modify its position at any moment. Disrespecting of any of the rules of the Chart may lead to your account(s) being suspended or closed.

Responsibility:

Ubisoft cannot be held responsible for the actions or comments made by players in the various areas of the game and forums. Information published by users is done so under their sole responsibility. Ubisoft nevertheless reserves the right to remove any and all content published by a user without prior warning.

We strongly advise you not to give personal information to any third party which could be used to indentify you (social security number, telephone number, physical address, etc.).
Also, please note that Ubisoft will never ask you for your password.

Code of Conduct :

When you play M&MHK, you must respect other players and their user rights. The following points must be respected by all, and will be enforced by the Ubisoft staff.

  1. Any suspected breach of the Code of Conduct will lead to further investigation by Ubisoft staff. Ubisoft reserves the right to suspend any player's account without prior warning and start any procedure it deems necessary. Ubisoft can forbid or remove any actions, communication or content visible during use of the M&MHK Services if it judges them to be contrary to the laws in force at the time or detrimental to other members, Ubisoft staff or Ubisoft's right in general.
  2. When using the services proved by Ubisoft, players vow not to engage in any illegal behavior or communication.
  3. The player vows to respect the rules of conduct detailed in this char, when using the services offered by the M&MHK game. The following list of forbidden conduct gives some examples of unacceptable behavior, but should not be considered as exhaustive. Generally speaking, it is forbidden to try and harm other members or misuse the tools made available.
    At its complete discretion, Ubisoft reserves the right to remove and sanction any behavior or publication that is considered unacceptable within the game and its forums.
  4. The player will follow all instructions given to them by Ubisoft staff. Non compliance of any request received from Ubisoft will be considered a breach of the Code of Conduct and may lead to penalty.

Forbidden conduct:

Under no circumstances may a player use the services offered by Ubisoft for the followings:
  1. It is forbidden to harass or offend another player or group of players. Ubisoft will not tolerate any form of harassment and may be obliged to sanction the user. Generally speaking, any conduct aimed at hurting another player is forbidden.
  2. It is forbidden to publish pornographic or sexually explicit content via the tools made available by Ubisoft.
  3. Any content deemed illegal, dangerous, threatening, abusive, obscene, vulgar, defamatory, hateful, racist, ethnically offensive, constituting harassment, or any other type of questionable content is forbidden.
  4. Players vow not to use the identity of another person or a member of the Ubisoft team. Ubisoft cannot be held responsible for remarks made or advice given by a user.
  5. Any conduct aimed at disrupting the smooth running of the game, site or forums is forbidden. Similarly, it is strictly forbidden to use the supports offered by Ubisoft for advertising purposes.
  6. The player vows to respect the law in its entirety. Whether voluntarily or accidentally, it is forbidden to contravene any local, federal, national or international law.
  7. It is forbidden to abuse or exploit any bugs, anomalies, development errors or problems arising during the game. Under no circumstances is a player authorized to use a function for anything other than its intended use.
  8. Using a third party program to circumvent certain restrictions of the game is forbidden.
  9. It is forbidden to use programs or tools for pirating/modifying/fraud. Using these types of programs will result in immediate termination of the account, and may even give rise to personal liability and/or penal penalties.
  10. Any action aimed at retrieving or modifying the game code is forbidden. You are forbidden to interfere with or try to decode any transmissions to or from the servers linked to M&MHK. Any such behavior will result in the immediate cancellation of the account, and may even give rise to personal liability and/or penal penalties.
  11. Any conduct that Ubisoft, at its complete discretion, deems contrary to 'the spirit of the game' is forbidden.
  12. The use of several game accounts on a single server is forbidden.
  13. Any action that aims to acquire a bonus by misuse of a game function is forbidden. Using several accounts with the aim of giving an advantage to one of them - sometimes referred to as 'pushing' - will result in the closure of the accounts of the incriminated parties.
  14. So-called 'role play' is not an acceptable excuse for breaking any of the rules noted herein.

Naming of characters and alliances:

The following rules clarify the types of names that you may not use, and are valid for both first names and alliances.
  1. You may not use a name that is contrary to the Code of Conduct. This includes the use of names of a hateful, racist, defamatory, ethnically offensive, obscene, vulgar or sexually explicit nature, as well as any other offensive wording.
  2. You may not use names that lead to the harassment or slander of other users.
  3. You may not use the name of any Ubisoft employee.
  4. You may not use a name of a character, object or product covered by copyright or trademark.
  5. You may not use a name from popular culture or the media.
  6. You may not use a name with a religious or historical connotation.
  7. Ubisoft strictly reserves the right to use the names linked to the Might and Magic license.
  8. You may not use a name that refers to an illness, medicine, drug or alcohol.
  9. You may not use any name that breaks any of the aforementioned rules via the association of the first name and surname.
  10. You may not use a name containing spelling mistakes or written in such a way as to break one of the aforementioned rules.

Account security:

The client alone is responsible for the security of their account, including protecting their computer system and account password from piracy.
Nevertheless, Ubisoft vows to advise the user if they think that their account security is threatened. If an account turns out to have been stolen or used by an unauthorized third party, further investigation will be made by Ubisoft staff, during which time the account will be blocked.
Ubisoft does not guarantee compensation for any damages caused by fraudulent use of an account. Only the results of the investigation can determine the necessary action.

Any act of account piracy or theft will be punished and may give rise to personal liability or penal penalties for the guilty party.

Reclaiming an object (resources, heroes, city, troops, etc.):

It is possible to reclaim losses not anticipated by the functioning of the game. If you lose an object because of an anomaly in the game or a proved bug, we will examine the problem and decide on reimbursement on a case by case basis.

It is nevertheless strongly advisable to contact customer support as quickly as possible in order to facilitate return of the object in question.

Alliance site:

Ubisoft provides players with a private community area dedicated to their game alliance. The members of the alliance are responsible for the content published there and must make sure that the chart is respected.
Players have access to moderation tools aimed at making sure that the chart is respected in their private community area. Ubisoft staff may nonetheless intervene when deemed necessary.

What can Customer Services do for me?

Customer Services is there to help you with any problem you may come across in the game. You can contact them via the game or the site, in the support area. Here is a non-exhaustive list of what Customer Services can do for you.

  1. You will receive a quick reply to your questions and problems, depending on the workload of the Customer Services department.
  2. We will do our utmost not to intervene in or interfere with the game unless it is absolutely necessary during our work.
  3. All our clients are treated equally.
  4. Any incident that may be interpreted as breaking the rules will be subject to further investigation. The benefit of the doubt will be given to the client before any action is taken.
  5. All sanctions will be applied as quickly as possible, depending on the seriousness of the breach, the circumstances and your account history.
  6. All correspondence between the user and Customer Services is private. It will not be divulged to other users.

Disciplinary policy:

Ubisoft tries to offer players a convivial game environment, both during gameplay and in the forums. However, a breach of the Code of Conduct may occur. When this happens, Customer Services will make further investigation and try to be just and fair with the people involved. Depending on the seriousness of the breach and the players' history, Customer Services may decide to take the following action:

  1. It is possible that there will be no sanctions.
  2. A warning may be sent to the player who has committed the fault. In this case, they will be notified by e-mail and details of the reasons for the warning and the action taken will be noted on their account.
  3. A player may be suspended for a period of time ranging from a few hours to a few days. The penalty will be noted on their account and an e-mail sent detailing the facts, the penalty and the period for which the game will be blocked for them.
  4. A player may have their access to a certain world blocked. The penalty will be noted on their account and an e-mail sent detailing the facts, the penalty and the period for which the game will be blocked for them.
  5. A player may have their account suspended indefinitely This means that that their access to the game will be blocked until an unspecified date. The player will receive an e-mail detailing the reasons for the penalty and the facts surrounding it.

Disputing penalties:

If you have a question or doubt about a penalty that you have incurred, please send a request to Customer Services using the form provided in the game, including all relevant information. We will reply to your questions as promptly as possible.

Help respect the Code of Conduct :

Help us make this site, the game and the forums a convivial, community space. Respect the Code of Conduct and encourage others to do the same. If you meet players who are not familiar with the Code of Conduct, politely suggest that they read it.

Deleting your account:

You can delete your account by going to your profile and clicking the link "Delete my account". This action is your sole responsibility and is impossible to cancel.

You can delete your account by going to your profile and clicking the link "Delete my account". This action is your sole responsibility and is impossible to cancel.

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